My experience of being a restaurant owner was no joke. It’s been one heck of a 2 1/2 year ride. As you may have noticed, I’ve been a bit quiet on my blog. Well, that’s because a lot has happened. Two and half years ago, my hubby and I decided to venture out and open up a franchise restaurant business. I was supportive in the decision of this adventure as well as excited. I had no clue of what I was getting myself into. Even before we opened our doors, my husband prepared and warned me of things that might happen. Such as drama with employees, customers being rude (seriously, I thought to myself), or customers wanting things for free (are you kidding me? Really?) I mean, it couldn’t be that hard, right? I wasn’t that naive to think that it would be a perfect experience.
However, my experience of being a restaurant owner was quickly learned the hard way.
The restaurant was a family sports pub located in Tampa, FL. It seated 175 patrons, 16 HDTV’s, 25 Tap Draft System, Party Zone to hold birthdays, meetings and parties and an outside patio for guests to sit to enjoy the Florida weather.
As beautiful as the restaurant was, it also came with drama and problems. Everything that I had been warned about, happened. Customer complaints, customers wanting things for free, equipment problems, employee issues, bathroom smells, constantly pouring bleach down the drains in the men’s bathroom, customers pissing on the bathroom floors, men punching holes in the men’s bathroom walls, the games in the Game Room constantly breaking, kids breaking furniture, while their parents sat and ate dinner like nothing is happening, 16 hour shifts to include nights, weekends and holidays, people asking for handouts, nasty reviews on social media (Yelp) from entitled jerks and the list goes on and on.
But the real kicker for me was that, there are people who just don’t care. You see, people have dreams, big dreams. Whether it’s traveling around the world full time or owning their own business, it’s dreams that they have worked really hard to make come true. Owning a business is expensive, regardless of what type of business you have. So, to have someone who does not know you or care how hard you have worked or how much money, blood, sweat and tears you put in to your business, talk negatively is beyond ridiculous.
You may be wondering what is next for Ruthie’s Routes? There are new things to come. Stay tuned!
Have you gone through some tough times? If so, how did you survive them?
Safe Travels ~ Ruthie